Shipping policy

Last updated: November 2, 2026

This policy explains how we process, prepare and deliver your order, including shipping costs, estimated delivery times and important information about international orders.

Made to Order & Processing Times

At Deeries, selected pieces are specially made for you.

Our made-to-order approach allows us to offer a thoughtfully curated collection while minimising unnecessary inventory and potential waste.

Estimated processing time: 10–14 business days, excluding weekends and public holidays.

Orders placed outside business hours may begin processing on the next business day.

Processing times may vary depending on product availability and supplier schedules. Any significant changes will be communicated to you.

Please note that processing time is separate from shipping time.

Shipping Methods & Delivery Times

Estimated delivery times are displayed at checkout before you complete your purchase.

Delivery estimates begin once your order has been dispatched and may vary depending on the destination, carrier and external circumstances.

While we aim to deliver every order within the estimated timeframe, delivery dates are not guaranteed. Your statutory consumer rights remain unaffected.

Shipping Destinations

We currently ship to the following countries:

Europe: Austria, Belgium, Cyprus, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden and the United Kingdom.

North America: Canada and the United States.

Oceania: Australia.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT and carrier handling fees, depending on the destination country.

Where applicable, charges collected by Deeries will be clearly displayed at checkout.

If duties or taxes are not collected at checkout, additional charges may be payable upon import or delivery. These are generally the responsibility of the recipient.

European Union

Orders delivered to EU countries may be subject to import VAT, customs duties and carrier processing fees.

Applicable charges depend on the destination country, order value, product classification and relevant customs regulations.

United Kingdom

Orders shipped to the United Kingdom may be subject to VAT, customs duties and import handling fees.

Any charges collected at checkout will be displayed before payment. Additional charges may apply where taxes or duties have not been prepaid, subject to UK import regulations.

Canada

Orders delivered to Canada may be subject to GST, HST, PST, QST or other applicable taxes, as well as customs duties and carrier handling fees.

Charges not collected at checkout may be payable before or upon delivery.

Other International Destinations

Orders shipped to Australia, the United States and other supported destinations may be subject to local import regulations, taxes or duties.

We recommend reviewing the applicable import requirements in your country before placing an order.

Customs clearance may occasionally result in additional delivery time.

Order Confirmation & Tracking

Once your order has been placed, you will receive an order confirmation by email.

When your order is dispatched, we will send a shipping confirmation containing tracking information, where supported by the selected delivery method.

Please allow some time for tracking updates to become available.

Shipping Address & Order Changes

Please ensure that your shipping address and contact details are accurate before completing your purchase.

If you need to update your information, modify your order or request a cancellation, please contact us as soon as possible at support@deeries.com.

We will do our best to accommodate changes before dispatch. Once an order has entered transit, modifications may no longer be possible.

Cancellation and refund requests will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Delayed, Lost or Damaged Orders

Although we take care in preparing every order, occasional delays may occur due to customs processing, carrier disruptions, weather conditions or other unforeseen circumstances.

If we become aware of a significant delay, we will contact you with updated delivery information.

If your order arrives damaged, is lost in transit or has not arrived within the expected timeframe, please contact us at support@deeries.com.

We will investigate the issue and work with the relevant shipping carrier to find an appropriate resolution.

Your statutory rights regarding delayed, missing or damaged goods remain unaffected by this policy.

Contact Us

Have a question about your order? We're always happy to help. ♡

For assistance with processing times, shipping, tracking or delivery, please contact us:

Email: support@deeries.com

Contact page: https://deeries.com/policies/contact-information

Thank you for supporting Deeries and choosing a more considered way of shopping.

With love,

The Deeries Team ♡